Please read carefully before making your purchase. All orders made through this online store are considered custom orders, made as requested by client (you), and we are not required to provide a refund if you have changed your mind about a particular purchase for any reason. Each item can take several days to several weeks to create from start to finish, all depending on how you customized your order. However, some articles may be accepted for partial store credit or exchange if returned in saleable condition within 7 days from the date received. Buyer will be held responsible for any restocking fees and/or reconditioning fees, plus all shipping fees as they are non-refundable. We will not refund for "buyer's remorse". Absolutely no refunds on custom made/designed merchandise. Items thought to be damaged or defective must be returned at the customers' expenses and the validity of all claims will be decided by DIVA DEN DESIGN. If the received order was faulty or damaged, we will properly meet obligations under the applicable laws.

HOW TO RETURN?

Please remember returns may be accepted within 7 days from the received date for an exchange or store credit only. Shipping fee is non-refundable, unless you received damaged, defective, or wrong item(s). Returns must be unworn, unaltered, and come in original package and must be approved. Please read and understand the full Refund Policy before continuing your order. You are responsible for the return shipping label. Once your package is prepared, please email your order & return information to [email protected].